Company: XEROX ITALYJob Title: Tech Pubs Coordinator
Reports To: Operations Manager
Job Purpose:
- To coordinate all technical publication activities on behalf of a customer.
- To coordinate all internal and external suppliers involved in delivery of the customer contract.
- To assure quality of the deliverables and the process.
- To keep projects on cost and time.
Principal Accountabilities:
The Tech Pub coordinator is accountable for producing technical documentation that consistently meets the quality, cost and delivery requirements for the customer.
Job responsibilities include:
- Generation of each new target skeleton draft manuals based on the bill of material of a new product.
- Development of and delivery of documentation according to Tech Pub development plan, including authoring and localisation.
- Negotiating and monitoring all costs and budgets, developing schedules and facilitating communication between customer, suppliers and Xerox.
- Allocation and monitoring of production resources (authors and translators) from internal and vendor base, in order to deliver to service level agreement.
- Development, implementation and monitoring production processes and tools in order to maximise efficiency and ensure adherence to and reporting on financial management practices.
- Contributing to planning, development and implementation of Tech Pub performance and process improvements and innovations with the customer.
External Relationships:
- Customer Tech Pubs manager / team
- Customer project manager / team
- Key customer business stakeholders (sponsors)
- Supplier project managers / delivery resources
Background, Experience and Achievements:
- Experience of project managing / leading significant authoring/technical writing programmes
- A proven record in managing people –preferably in an operations environment or a large project team
- Knowledge and experience in XML based structure authoring
- Knowledge and experience in management of quality of technical publications
Education:
- A recognised technical writing and project management qualification
Commercial and Technical Knowledge:
Understanding and awareness of the following:
- Excellent understanding of Discrete Manufacturing supply chain, product launch, product lifecycle management, and Product documentation lifecycle management.
- Knowledge of localisation services, technical authoring, XML, DITA preferred, SGML publishing.
- Knowledge and use of ECMS with Workflow and Records Management experience
- Operations Management
- Ev. six sigma or other QM or business process improvement methodology training
Location:
Milan - Florence, Italy
Contacts:
Xerox Italy
italy.recruiting@xerox.com