Process improvement resources
A few basic resources are listed here. If you can add references, please leave a comment.
Mark Graham Brown. Baldrige Award winning quality. Productivity Press. updated annually.
Michael Hammer and James Champy. Reengineering the corporation. Harper Business. 1993.
H. James Harrington. Business process improvement. McGraw Hill. 1991.
Masaaki Imai. Kaizen. McGraw Hill. 1986.
Kaoru Ishikawa. What is total quality control? Prentice Hall. 1985.
Spencer Johnson. Who moved my cheese? Putnam’s. 1998.
James P. Womack and Daniel T. Jones. Lean thinking. Simon & Schuster. 1996.