Member provides checklist for quality assurance of documents
The “Documentation Checklist/Audit Form” by James Eiland supports a method of quality assurance for developing documents. The checklist was created specifically for Standard Operating Procedures (SOPs). There are numbered sections which correspond to paragraph heads in a typical template for an SOP. However, the checklist could be made more generic and apply to any type of documentation, or be customized for other specific types.
The checklist incorporates provisions from ISO 9000 for continuous improvement and client satisfaction measurement.
How would you customize this checklist for use by your organization in assuring quality of documentation and satisfaction of your customers? Please leave comments, and the QPI SIG will aggregate the comments received in a more generic checklist to help guide authors, editors, instructors, and reviewers to verify and validate technical documentation efforts in a standardized manner.
Please suggest in your comments also the points in the documentation life cycle where the checklist could be used.