DocQment

There is a customer satisfaction survey for documentation online at GE Industrial. The survey is available in seven languages and addresses both software and hardware manuals.

The May issue of STC’s Intercom magazine includes the Quest for Quality column, which addresses how to build a customer satisfaction measurement survey. The example is an information product.

This entry was posted on Thursday, August 10th, 2006 at 4:56 am and is filed under Customers, Documentation quality. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.