DocQment

Surveying customers and stakeholders is a key practice in quality management. Recent literature identifies the following as major references. Do you have experience using other resources to help you design and administer surveys?

D. A. Dillman. Mail and Internet Surveys: The Tailored Design Method. Second edition. New York, NY: Wiley. 2000. Added December 2005.

F. J. Fowler. Survey Research Methods. Third edition. Sage. 2002. Added May 2005.

S. Sudman and others. Thinking About Answers: The Application of Cognitive Processes to Survey Methodology. San Francisco, CA: Jossey-Bass. 1996. Added December 2005.

R.M. Groves and others. Survey Methodology. New York, NY: Wiley. 2004. Added December 2005.

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This entry was posted on Wednesday, May 10th, 2006 at 4:36 am and is filed under Customers, Quality management, Resources, DEPARTMENTS, TOPICS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.