DocQment

Process improvement efforts pervade every sector of society today, and not for profit organizations are no exception. In STC, the Quality and Process Improvement SIG is following a performance management system. This starts with tracking key measures related to satisfaction and retention of members, and growth.

Also tracked are performance in the stages of the Section Management Process of the American Society for Quality, and monthly performance against the STC Newsletter Competition Guidelines and the criteria for the STC Community Achievement Award.

Benchmarking started with looking for data on expectations for retaining members. This article applies: “Member Retention Key to Association Growth” The link was current in December 2005.

This entry was posted on Thursday, May 11th, 2006 at 9:13 pm and is filed under News--QPI SIG, Quality management, Process. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.