Comments for DocQment http://stc-on.org/quality News and information from the QPI SIG, Society for Technical Communication Mon, 12 May 2008 05:52:42 +0000 http://wordpress.org/?v=2.0.2 Comment on ISO 9001 and 9004 standard updates due in 2009 by Bill Goss http://stc-on.org/quality/topics/iso/2007/10/21/iso-9001-and-9004-standard-updates-due-in-2009/#comment-9687 Fri, 15 Feb 2008 11:59:05 +0000 http://stc-on.org/quality/topics/iso/2007/10/21/iso-9001-and-9004-standard-updates-due-in-2009/#comment-9687 The ISO 9001 standard will be issued in October 2008. The ISO 9001 standard will be issued in October 2008.

]]> Comment on Industry-specific standards are expanding by Ann L. Wiley http://stc-on.org/quality/topics/iso/2006/05/11/industry-specific-standards-are-expanding/#comment-8641 Tue, 01 Jan 2008 02:17:26 +0000 http://stc-on.org/quality/topics/iso/2006/05/11/industry-specific-standards-are-expanding/#comment-8641 Thank you for your interest. I have replied by email. STC does have partnership arrangements with associations, but they are discussed by email until arrangements are made. Thank you for your interest. I have replied by email. STC does have partnership arrangements with associations, but they are discussed by email until arrangements are made.

]]> Comment on Industry-specific standards are expanding by Troy Shuttleworth http://stc-on.org/quality/topics/iso/2006/05/11/industry-specific-standards-are-expanding/#comment-8608 Fri, 28 Dec 2007 19:41:55 +0000 http://stc-on.org/quality/topics/iso/2006/05/11/industry-specific-standards-are-expanding/#comment-8608 We are writing you today as an initial contact to ascertain if your association would be interested in building a partnership with APQC. We feel a partnership between our organizations would allow your association members to identify best practices, discover effective methods of improvement, and broadly disseminate findings. APQC connects individuals with one another to facilitate knowledge sharing, training, and tools for success. Your association would benefit by offering world-class best practices and research to its members, while building an additional revenue stream at little or no cost to your association. Founded in 1977, APQC is a member-based nonprofit serving approximately 500 organizations worldwide in all industries, and managed the Malcolm Baldrige National Quality Award for the first three years of its existence. APQC is an internationally recognized resource for process and performance improvement. APQC helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. APQC focuses on: · benchmarking and metrics, · best practices, · knowledge management, · performance improvement, and · professional development. APQC works with organizations worldwide to meet its mission of disseminating best-practice findings. We carefully review each partner opportunity to ensure that the organization provides a business and ethical complement to APQC's research and work. We have four partner categories, which are described below. Global Alliances — Available by invitation only, candidates include professional service firms, technology providers, associations and media related organizations that are willing to make a significant investment of time and resources with APQC. Channel Partners — Available by invitation only, candidates will expand APQC's audience through the reselling of products while maintaining APQC's mission. Affiliates — Candidates are nonprofit organizations seeking to increase awareness through a partnership with APQC Publication Partners — Candidates are those organizations interested in a specific publication partnership with APQC related to distribution, reselling, translation, and/or reprinting. All partner organizations must agree to follow APQC's Code of Conduct. A violation of the Code of Conduct is grounds for removal from APQC's partner program. We invite you to view our list of current partners. To learn about our partnership opportunities please contact us, or reply to this email with a good day and time for me to contact you. Respectfully, Troy Shuttleworth Director, Business Development 123 North Post Oak Lane Houston, Texas 77024 713-685-4670 Direct 713-685-4750 Office 832-655-7335 Cell 713-685-7212 Fax We are writing you today as an initial contact to ascertain if your association would be interested in building a partnership with APQC. We feel a partnership between our organizations would allow your association members to identify best practices, discover effective methods of improvement, and broadly disseminate findings. APQC connects individuals with one another to facilitate knowledge sharing, training, and tools for success. Your association would benefit by offering world-class best practices and research to its members, while building an additional revenue stream at little or no cost to your association.

Founded in 1977, APQC is a member-based nonprofit serving approximately 500 organizations worldwide in all industries, and managed the Malcolm Baldrige National Quality Award for the first three years of its existence. APQC is an internationally recognized resource for process and performance improvement. APQC helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. APQC focuses on:

· benchmarking and metrics,

· best practices,

· knowledge management,

· performance improvement, and

· professional development.

APQC works with organizations worldwide to meet its mission of disseminating best-practice findings. We carefully review each partner opportunity to ensure that the organization provides a business and ethical complement to APQC’s research and work.

We have four partner categories, which are described below.

Global Alliances — Available by invitation only, candidates include professional service firms, technology providers, associations and media related organizations that are willing to make a significant investment of time and resources with APQC.
Channel Partners — Available by invitation only, candidates will expand APQC’s audience through the reselling of products while maintaining APQC’s mission.
Affiliates — Candidates are nonprofit organizations seeking to increase awareness through a partnership with APQC
Publication Partners — Candidates are those organizations interested in a specific publication partnership with APQC related to distribution, reselling, translation, and/or reprinting.

All partner organizations must agree to follow APQC’s Code of Conduct. A violation of the Code of Conduct is grounds for removal from APQC’s partner program.

We invite you to view our list of current partners.

To learn about our partnership opportunities please contact us, or reply to this email with a good day and time for me to contact you.

Respectfully,

Troy Shuttleworth

Director, Business Development
123 North Post Oak Lane
Houston, Texas 77024
713-685-4670 Direct

713-685-4750 Office
832-655-7335 Cell

713-685-7212 Fax

]]> Comment on Six Sigma Green Belt experience by Len Rebelo http://stc-on.org/quality/topics/quality-management/2006/08/01/six-sigma-green-belt-experience/#comment-8003 Wed, 14 Nov 2007 04:07:44 +0000 http://stc-on.org/quality/topics/quality-management/2006/08/01/six-sigma-green-belt-experience/#comment-8003 Wanda, this sounds all to familiar. I enjoyed reading your blog and have faced very much the same battles....good to know I am not alone. I too had several areas where processes were poorly designed and somewhat thrown together over time and I ended up inheriting a mess. After cataloging these processes and evaluating them I found that almost 40% contained redundancies and a high cost of maintenance due to inefficiencies, ~25% of core business applications were under utilized, and operating costs were out of control. Over the past 6 months much of this has been addressed but not without driving this program with support from key management. You stated that it took a tremendous amount of work to get buy-in. Besides using statistical data, were there any other approaches you took to get the team aligned in the right directions? Any thoughts would be greatly appreciated. Wanda, this sounds all to familiar. I enjoyed reading your blog and have faced very much the same battles….good to know I am not alone. I too had several areas where processes were poorly designed and somewhat thrown together over time and I ended up inheriting a mess. After cataloging these processes and evaluating them I found that almost 40% contained redundancies and a high cost of maintenance due to inefficiencies, ~25% of core business applications were under utilized, and operating costs were out of control. Over the past 6 months much of this has been addressed but not without driving this program with support from key management. You stated that it took a tremendous amount of work to get buy-in. Besides using statistical data, were there any other approaches you took to get the team aligned in the right directions? Any thoughts would be greatly appreciated.

]]> Comment on Product development: resources by Ann L. Wiley http://stc-on.org/quality/topics/standards-and-measurement/2006/05/11/product-development-resources/#comment-4111 Fri, 15 Jun 2007 16:04:46 +0000 http://stc-on.org/quality/topics/standards-and-measurement/2006/05/11/product-development-resources/#comment-4111 Two resources address User Centered Design in the agile method: http://www.agilemodeling.com/essays/agileUsability.htm http://agileproductdesign.com Two resources address User Centered Design in the agile method:
http://www.agilemodeling.com/essays/agileUsability.htm
http://agileproductdesign.com

]]> Comment on Customer satisfaction survey for documentation by Robert Batiste http://stc-on.org/quality/topics/customers/2006/08/10/customer-satisfaction-survey-for-documentation/#comment-3233 Sun, 06 May 2007 05:04:09 +0000 http://stc-on.org/quality/topics/customers/2006/08/10/customer-satisfaction-survey-for-documentation/#comment-3233 I am conductiing current research and need a copy of the GE satisfaction survey. Thanks, Robert Batiste I am conductiing current research and need a copy of the GE satisfaction survey. Thanks,

Robert Batiste

]]> Comment on Resources for CMMI by Ann L. Wiley http://stc-on.org/quality/topics/software-and-it/2007/01/22/resources-for-cmmi/#comment-2265 Thu, 22 Mar 2007 18:28:25 +0000 http://stc-on.org/quality/topics/software-and-it/2007/01/22/resources-for-cmmi/#comment-2265 The QPI SIG does not have the source files. I look at these images online, and enlarge the image. The QPI SIG does not have the source files. I look at these images online, and enlarge the image.

]]> Comment on Resources for CMMI by Ahmed Hammad http://stc-on.org/quality/topics/software-and-it/2007/01/22/resources-for-cmmi/#comment-2253 Thu, 22 Mar 2007 07:47:11 +0000 http://stc-on.org/quality/topics/software-and-it/2007/01/22/resources-for-cmmi/#comment-2253 The images are very helpful, but it is not clear when printed. Could you please provide higher resolution image? or the source of the image in PSD or PowerPoint or whatever? The images are very helpful, but it is not clear when printed. Could you please provide higher resolution image? or the source of the image in PSD or PowerPoint or whatever?

]]> Comment on Topic for Discussion in 2007: Information storage and retrieval. by Davidovic Milan http://stc-on.org/quality/departments/news-qpi-sig/2007/02/25/topic-for-discussion-in-200-information-storage-and-retrieval/#comment-2052 Mon, 12 Mar 2007 17:44:38 +0000 http://stc-on.org/quality/departments/news-qpi-sig/2007/02/25/topic-for-discussion-in-200-information-storage-and-retrieval/#comment-2052 "How do we store information today (CADD and Word and other files) so that we can retrieve it 20 years from now?" This would be a question to put to someone schooled in Library Science (or something similar), wouldn't it? “How do we store information today (CADD and Word and other files) so that we can retrieve it 20 years from now?”

This would be a question to put to someone schooled in Library Science (or something similar), wouldn’t it?

]]> Comment on How to build an interactive flowchart with Visio by Mike Smith http://stc-on.org/quality/departments/features/2006/06/27/how-to-build-an-interactive-flowchart-with-visio/#comment-1971 Fri, 09 Mar 2007 20:53:39 +0000 http://stc-on.org/quality/departments/features/2006/06/27/how-to-build-an-interactive-flowchart-with-visio/#comment-1971 Rod, in this article you mention using Visio to link to documents in an SAP KW system. I am doing the same at my company but experience some difficulties. When I create the hyperlink on a shape in my visio diagram, I am just using the big ugly url from KW that is rendered when viewing the documents. All is fine when previewing the visio diagram but KW seems to get into a hung state when I try to renavigate to another KW page after executing the visio hyperlink. Could you please give more detail on your implementation? That would be great. (At least which version of KW you were using?) Rod, in this article you mention using Visio to link to documents in an SAP KW system. I am doing the same at my company but experience some difficulties. When I create the hyperlink on a shape in my visio diagram, I am just using the big ugly url from KW that is rendered when viewing the documents. All is fine when previewing the visio diagram but KW seems to get into a hung state when I try to renavigate to another KW page after executing the visio hyperlink. Could you please give more detail on your implementation? That would be great. (At least which version of KW you were using?)

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