Archive for the 'Quality management' Category

Policies and procedures resources

Thursday, May 11th, 2006

The Policies and Procedures SIG of STC has a resource list. Key references on the subject are:

Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.

Playscript writing for policies and procedures” (PDF of article). Added December 2005.

Project management quality: resources

Thursday, May 11th, 2006

Many programs in business are managed as projects. Quality and process management apply to project management, and guidelines exist in the form of standards. A list follows. Can you provide additional information about project management quality? Please leave a comment. (more…)

Quality audits: standards

Thursday, May 11th, 2006

This list was compiled by Bill Abbott and the links were current in May, 2005. If you have additional information about these standards, please leave a comment.

ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems.

ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems - E-Standards.

ANSI/ISO/ASQ QE19011S-2004 (process auditing).

ANSI/ISO/ASQ QE19011S-2004 E-Standard.

Quality costs and economics: resources

Thursday, May 11th, 2006

These links were current in May 2005. Please add information by leaving a comment.

Economic case for quality resources.”

ISO TR10014-1998: Guidelines for Managing the Economics of Quality.

Quality management: standards

Thursday, May 11th, 2006

Unless otherwise noted the links in this list were current in May 2005. Please add information by leaving a comment. This list has the following categories:

  • ISO 9000 series
  • Fundamentals
  • Requirements
  • Systems
  • Systems: improvement
  • Systems: services (more…)

Quality manuals: resources

Thursday, May 11th, 2006

If you have experience in writing quality manuals and can add to this list of resources, please leave a comment.

ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals. Link current May 2005.

ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals - E-Standard. Link current May 2005.

Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.

Six Sigma resources

Wednesday, May 10th, 2006

Experts on Six Sigma within STC provided this list of resources in May, 2005. Can you recommend additional resources? Please leave a comment. (more…)

Survey research resources

Wednesday, May 10th, 2006

Surveying customers and stakeholders is a key practice in quality management. Recent literature identifies the following as major references. Do you have experience using other resources to help you design and administer surveys? (more…)