The Policies and Procedures SIG of STC has a resource list. Key references on the subject are:
Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.
“Playscript writing for policies and procedures” (PDF of article). Added December 2005.
Many programs in business are managed as projects. Quality and process management apply to project management, and guidelines exist in the form of standards. A list follows. Can you provide additional information about project management quality? Please leave a comment. (more…)
This list was compiled by Bill Abbott and the links were current in May, 2005. If you have additional information about these standards, please leave a comment.
ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems.
ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems - E-Standards.
ANSI/ISO/ASQ QE19011S-2004 (process auditing).
These links were current in May 2005. Please add information by leaving a comment.
“Economic case for quality resources.”
ISO TR10014-1998: Guidelines for Managing the Economics of Quality.
Unless otherwise noted the links in this list were current in May 2005. Please add information by leaving a comment. This list has the following categories:
If you have experience in writing quality manuals and can add to this list of resources, please leave a comment.
ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals. Link current May 2005.
ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals - E-Standard. Link current May 2005.
Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.
Experts on Six Sigma within STC provided this list of resources in May, 2005. Can you recommend additional resources? Please leave a comment. (more…)
Surveying customers and stakeholders is a key practice in quality management. Recent literature identifies the following as major references. Do you have experience using other resources to help you design and administer surveys? (more…)
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