Quality management in health care is expanding, and this resource list will grow. To add information, leave a comment.
IWA-1:2001 - Quality Management Systems: Guidelines for Process Improvements in Health Service Organizations. ISO/AIAG/ASQ. Link current May 2005.
Quality blog: Healthcare Efficiency. Link current December 2005.
A few basic resources are listed here. If you can add references, please leave a comment.
Mark Graham Brown. Baldrige Award winning quality. Productivity Press. updated annually.
Michael Hammer and James Champy. Reengineering the corporation. Harper Business. 1993.
H. James Harrington. Business process improvement. McGraw Hill. 1991.
Masaaki Imai. Kaizen. McGraw Hill. 1986.
Kaoru Ishikawa. What is total quality control? Prentice Hall. 1985.
Spencer Johnson. Who moved my cheese? Putnam’s. 1998.
James P. Womack and Daniel T. Jones. Lean thinking. Simon & Schuster. 1996.
This list was compiled by Bill Abbott and the links were current in May, 2005. Have you used these standards? Please add to this information by leaving a comment. The list has three categories:
Experts on Six Sigma within STC provided this list of resources in May, 2005. Can you recommend additional resources? Please leave a comment. (more…)
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