DocQment

If you have experience in writing quality manuals and can add to this list of resources, please leave a comment.

ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals. Link current May 2005.

ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals - E-Standard. Link current May 2005.

Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.

This list was compiled by Bill Abbott and the links were current in May 2005. If you have additional information about reliability standards, please leave a comment. (more…)

This list was compiled by Bill Abbott and the links were current in May, 2005. Have you used these standards? Please add to this information by leaving a comment. The list has three categories:

• Research
• Sampling
• Statistics (more…)

ITIL® (the IT Infrastructure Library) is a widely accepted approach to IT service management from the Office of Government Commerce (OGC) of the United Kingdom. The ITIL® self assessments are hosted (April 2006) by the IT Service Management Forum (itSMF). (more…)

Experts on Six Sigma within STC provided this list of resources in May, 2005. Can you recommend additional resources? Please leave a comment. (more…)

This list has items in the following categories. Please identify additional resources in a comment.

• Bibliographies, portals: software quality
• Requirements development
• Software quality methods
• Software quality standards
• Software quality tools (more…)

Surveying customers and stakeholders is a key practice in quality management. Recent literature identifies the following as major references. Do you have experience using other resources to help you design and administer surveys? (more…)