Our resources for CMMI (Capability Maturity Model Integration) include work by QPI SIG member Don Butterfield and two basic references. This has been reposted from a May, 2006 entry. To add information please leave a comment. (more…)
The QPI SIG has published extensive quotes on the subject of quality.
The QPI SIG published a bibliography by Don Lenk on the subject of quality through 2004. Now the QPI SIG posts short bibliographies and listings in the “Resources” category continually.
Recently STC members have informally recommended the following resources.
The Art of Constructive Confrontation by Hoover and DiSilvestro
(http://www.constructiveconfrontation.com/)
The Fast Forward MBA in Project Management by Eric Verzuh
Fundamentals of Project Management by James P. Lewis
A Guide to the Project Management Body of Knowledge 3rd ed., published by the Project Management Institute (PMI)
Managing Information Technology Projects by Dick Billows GCA (http://www.4PM.com)
Managing Your Documentation Projects by JoAnn Hackos
Project Management Jump Start by Kim Heldman
Project Management Memory Jogger from GOAL QPC
The Project Office by Thomas R. Block and J. Davidson Frame
IBM (formerly Rational) RequisitePro is a powerful tool for writing software requirements.
This tool is most effective when you are managing hundreds of requirements. Authors write with MS Word, and the requirements become part of a database which provides flexibility in retrieval and reporting.
stpBA Storyboarding integrates requirements management with diagramming of task flows and specifications. It can be used as a standalone tool, or integrated with IBM RequisitePro.
Omnigroup has a suite of tools for the Macintosh. OmniOutliner is the application for writing requirements, and it integrates with OmniGraffle, a popular visualization tool.
The Confluence Wiki is being used for collaborative work, including writing requirements.
This starts a resource list on standards.
The National Institute of Standards and Technology of the United States maintains a site, http://standards.gov, that is a portal to infomation on the specifications referred to in US goverment regulations. Included are a searchable database and links to websites on standards maintained by government and other agencies.
This starts a list of resources on the topic of quality management. The QPI SIG also has a list of quality management standards.
The BetterManagement site identifies resources for management of performance and information technology as well as financial management: http://www.bettermanagement.com
The following are organizations outside the US that focus on quality, with their web addresses:
National Quality Institute (NQI), Canada, http://www.nqi.ca
European Organization for Quality (EOQ), http://www.eoq.org
Hungarian Quality Database of the Hungarian Society for Quality, http://www.ezaz.hu/quality
Pakistan Institue of Quality Control, http://www.piqc.com.pk
Saudi National Quality Committee, http://www.snqc.org
Business Excellence Australia (BEA), a division of Standards Australia International (SAI), formerly Australian Quality Council, http://www.sai-global.com/professionalservices
Short biographies of several gurus are presented on http://www.murtongroup.com/qgurus.htm. Each biography is followed by information about that person’s theories and tools.
Information about gurus and other personalities in quality, as well as a discussion forum, are found on http://www.qualitygurus.com
The W. Edwards Deming Institute, http://www.deming.org, was founded in 1993 by Deming. The site has information about Deming and the institute, the criteria for the Deming prize, and a newsletter. The site offers videos and books about Deming for purchase.
A short biography of Joseph Juran is on the website of the Carlson School of Management: http://www.csom.umn.edu/page1275.aspx
A New Zealand website offers case studies and examples from organizations that have improved using the criteria of the Malcolm Baldrige Quality Award. The site also offers a primer on Baldrige, worksheets, a presentation on how to do a self assessment and tips on writing the award application. Please visit http://www.baldrigeplus.com.
An increasing number of industries are being governed by standards specific to those industries. In 2005 the QPI SIG assembled information about many of these standards. The list follows. (more…)
The effect of process improvement on innovation is a frequent topic of discussion. The Wharton School published an article on the subject. Do you have any other references or experience in this area? How can communication contribute to continuing improvement and fostering innovation? Please leave a comment.
The article is:
“Do Process Management Programs Discourage Innovation?” Published November 2005. Link current, April 2006.
Members express high interest in standards, and in December, 2005 STC’s Intercom magazine included an article by Whitney Quesenbery on getting involved in setting publications standards: “Why get involved in standards (and what you need to know about the standards process” (pages 36-39).
In June 2005, members identified a website that describes the methodology used by Standards Australia.
The STC Forum has additional information on standards setting in business. If you have more information on how standards are set, please leave a comment.
A few basic resources in customer service and satisfaction are listed here. If you have references to add, please leave a comment. (more…)
Much of the activity in educational quality is focused on kindergarten through 12th grade education in the United States. There are also institutions of higher education with quality programs, and some are working toward state quality awards or the Baldrige award. Here are some resources for those interested in learning about quality in education, or starting a quality program in a school or college. If you can add to this list, please leave a comment. (more…)
This listing includes resources related to environmental quality, and a list of environmental management standards. An article, “Clarifying the Intent of ISO 14001″ in the February 2006 Quality Progress magazine presents explanatory information from US TAG members who worked on the standard. If you can add more information, please leave a comment. (more…)
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