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On November 20, the United States President and Department of Commerce announced the Baldrige Award winners for 2007.

This is the first year that nonprofit organizations have had a specific award category, and two nonprofit organizations won an award.

The 2007 Baldrige Award recipients (and their categories) are:

• PRO-TEC Coating Co., Leipsic, OH (small business)
• Mercy Health System, Janesville, WI (healthcare)
• Sharp HealthCare, San Diego, CA (healthcare)
• City of Coral Springs, Coral Springs, FL (nonprofit)
• U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ (nonprofit)

For more information about these organizations, please visit the NIST Badrige Award site: http://www.quality.nist.gov/Contacts_Profiles.htm

In September we posted an article about this year’s Nonprofit Quality Forum.

Between the Lines, newsletter of the Southwestern Ohio Chapter of STC, has a feature in the November, 2007 issue on “Wikis and informal learning,” with an account of a workplace learning strategy involving use of a wiki and other web services. Links in the article lead to additional ideas.

IEEE International Professional Communication Conference 2008 (IPCC 2008), July 13-16 2008

Conference Theme: Opening the Information Economy

Conference Location: Concordia University, Montréal, Canada Conference

Website: http://ewh.ieee.org/soc/pcs/?q=node/2

Conference information on this site

Call for Panel and Paper Proposals: IEEE International Professional Communication Conference 2008 (IPCC 2008), July 13-16 2008

Conference Theme: Opening the Information Economy Conference

Location: Concordia University, Montréal, Canada

Conference Website: http://ewh.ieee.org/soc/pcs/?q=node/2

Proposal Submission Process and Submission Dates 1. Send 1-2 page (250-500 word) proposals to IPCC2008@gmail.com by 15 December 2007. In your proposal, please be sure to do the following: • State the focus/main topic of the presentation • Provide an overview of the main points or ideas that will be covered in the presentation • Discuss how the presentation enhances attendees’ understanding of the information economy 2. For each presenter, include a 50-100 word biosketch and a contact email address. For conference- or proposal-related questions contact: IPCC2008@gmail.com

About the conference:
The information economy is based on the collection and the exchange of data and ideas. We all either contribute to or use materials from the information economy in most aspects of our everyday lives. Thus, the information economy exists as an environment in which we are all contributors and consumers. Within this system, effective communication is essential to success and means individuals can contribute ideas and information effectively and can make efficient use of the goods and services. (more…)

The ISO 9001 and 9004 quality standards are scheduled to be released one month apart, in 2009. The ISO 9001 standard has is expected to be published in July 2009, with publication of the the updated ISO 9004 standard in August 2009.

“Chopping the errors” in The Business Journal of the Triad (North Carolina) area reports work at the NC Baptist Hpsital to use Six Sigma methods to expand treatment without adding staff.

Quality Expo is a major quality conference for the manufacturing sector. It is one of four held during National Manufacturing Week (http://www.devicelink.com/expo/nmw07/index.html); the others are Assembly Technology Expo, Electronics Assembly Show, and PLASTEC Midwest. Quality Expo took place September 24-27 in Rosemont, IL and is scheduled again for September 23-25, 2008, in Rosemont, IL.

Joint SIG Progression Session Conference Proposal
Call for Presenters in Philadelphia 2008
Dawnell K. Claessen, Co Manager, P&P SIG

Next year’s STC conference will be held in Philadelphia, Pennsylvania June 1-8, 2008. The Policies and Procedures Special Interest Group (P&P SIG) will propose a “Progression Session” to the 55th Annual Conference Program Committee.

P&P SIG is looking for presenters (and their topics) for this session. If you plan to attend the conference, and have an idea for a topic, we’d like you to develop your topic and present as part of our progression session.

Subject matter for Topics

Naturally, we will be looking for topics of relevance to members of our SIGs. But we will also be interested in related and relevant topics such as compliance, content management, career development management for those in our fields, documentation management, and the tools and technologies that we all use in our profession. (more…)

20th Quality Management Conference. Orlando, FL, Feburary 21 - 22, 2008. http://www.asq.org/conferences/quality-management/

by Ann L. Wiley, STC Fellow, QPI SIG Founder

Hospitals have a range of activities focused on ensuring and improving safety, efficiency, effectiveness, timeliness, access, and satisfaction. A quality management system ensures comprehensive and integrated effort leading to desired results. Such a system is highly dependent on data, reporting, documentation, and continual learning. This article describes selecting and implementing a quality management system in a hospital and includes the following: (more…)

The American Society for Quality (ASQ) has partnered with ASAE and The Center for Association Leadership, and the Association Forum of Chicago to convene the first Nonprofit Quality Forum. Leaders from across the association community will take part in the event, Wednesday, September 19, in Chicago, from 9 a.m. to 4 p.m.

 “A key to organizational performance excellence in the nonprofit and association sector lies in an systematic approach to enterprise management,” said Paul Borawski, executive director and chief strategic officer of ASQ. “This meeting provides the chance for nonprofits and associations to look at the Baldrige model of excellence and the phenomenal results other organizations are getting by using enterprise management and then explore ways to start their own journey to excellence.” (more…)

Please welcome the 127 members who have joined since the last membership report. On June 30, the QPI SIG had 815 members, with 14,139 members in STC. On July 31, the SIG had 831 members, with 14,333 in STC.

Please welcome our 56 new members who joined in March. We hope that our non-renewing members will stay with STC, and wish our members well who departed to select other SIGs during the renewal period.

As of March 31, 2007 the QPI SIG has 714 members and STC has 12,768 members.

Congratulations to Thomas Neuburger, a long-time member of the Quality SIG, who received the Distinguished SIG Service Award from the STC Board this year for his contributions in getting STC started using the Lyris email lists some years ago. Thank you, Tom, for all your help and support.

Performance Measurement for Government: Linking Performance Measures, Strategic Planning & Budgeting Into An Integrated Management System. April 30 - May 3, 2007. Washington, DC
http://www.aliconferences.com/conferences/perf_meas_govt0507/

As of February 28, 2007 the Quality and Process Imrpovement SIG had 1040 members and STC had 16,802 members.

During the renewal cycle, 60 QPI SIG members made other selections in Feburary, as did 84 in January, and 54 in December. We wish our departing members well.

We welcome the 59 QPI SIG members who joined in December, the 89 members who joined in January, and our 67 new members who joined in Feburary.

Long time QPI SIG member and past STC President Andrea Ames was elected a Fellow of STC at the February Board meeting. Congratulations Andrea!

We await new membership information which will be available when renewals have been processed. If you have joined recently and want to be in touch, please write to any of the SIG leaders. Contact information is on the leadership page.