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20th Quality Management Conference. Orlando, FL, Feburary 21 - 22, 2008. http://www.asq.org/conferences/quality-management/

by Ann L. Wiley, STC Fellow, QPI SIG Founder

Hospitals have a range of activities focused on ensuring and improving safety, efficiency, effectiveness, timeliness, access, and satisfaction. A quality management system ensures comprehensive and integrated effort leading to desired results. Such a system is highly dependent on data, reporting, documentation, and continual learning. This article describes selecting and implementing a quality management system in a hospital and includes the following: (more…)

The American Society for Quality (ASQ) has partnered with ASAE and The Center for Association Leadership, and the Association Forum of Chicago to convene the first Nonprofit Quality Forum. Leaders from across the association community will take part in the event, Wednesday, September 19, in Chicago, from 9 a.m. to 4 p.m.

 “A key to organizational performance excellence in the nonprofit and association sector lies in an systematic approach to enterprise management,” said Paul Borawski, executive director and chief strategic officer of ASQ. “This meeting provides the chance for nonprofits and associations to look at the Baldrige model of excellence and the phenomenal results other organizations are getting by using enterprise management and then explore ways to start their own journey to excellence.” (more…)