The Policies and Procedures SIG of STC has a resource list. Key references on the subject are:
Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.
“Playscript writing for policies and procedures” (PDF of article). Added December 2005.
A few basic resources are listed here. If you can add references, please leave a comment.
Mark Graham Brown. Baldrige Award winning quality. Productivity Press. updated annually.
Michael Hammer and James Champy. Reengineering the corporation. Harper Business. 1993.
H. James Harrington. Business process improvement. McGraw Hill. 1991.
Masaaki Imai. Kaizen. McGraw Hill. 1986.
Kaoru Ishikawa. What is total quality control? Prentice Hall. 1985.
Spencer Johnson. Who moved my cheese? Putnam’s. 1998.
James P. Womack and Daniel T. Jones. Lean thinking. Simon & Schuster. 1996.
This list has entries in two categories, (1) Product development standards, and (2) Product development methods. Please leave a comment to suggest additional resources or provide more information. (more…)
This list was compiled by Bill Abbott and the links were current in May 2005. Do you have experience with these standards, or additional resources to suggest? Please leave a comment. (more…)
Many programs in business are managed as projects. Quality and process management apply to project management, and guidelines exist in the form of standards. A list follows. Can you provide additional information about project management quality? Please leave a comment. (more…)
A list of basic texts on the subject of quality follows, compiled in May 2005. Do you have other titles to add? Please leave a comment. (more…)
The following are well known titles. The links were current in May 2005. Do you have other titles to add? Please leave a comment.
The Journal for Quality And Participation
Quality Progress. American Society for Quality
This site has the goal of being a portal to quality. Existing portals are listed here. Can you identify others? Please leave a comment.
The Elsmar Cove Forum. Link current December 2005.
STC Quality SIG Bibliography compiled by Don Lenk through January 2004.
STC Quality and Process Improvement SIG through May 2006.
Quality Resources Online. Link current August 2005.
This list was compiled by Bill Abbott and the links were current in May, 2005. If you have additional information about these standards, please leave a comment.
ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems.
ANSI/ISO/ASQC Q10011-1994 Series: Guidelines for Auditing Quality Systems - E-Standards.
ANSI/ISO/ASQ QE19011S-2004 (process auditing).
These links were current in May 2005. Please add information by leaving a comment.
“Economic case for quality resources.”
ISO TR10014-1998: Guidelines for Managing the Economics of Quality.
Unless otherwise noted the links in this list were current in May 2005. Please add information by leaving a comment. This list has the following categories:
If you have experience in writing quality manuals and can add to this list of resources, please leave a comment.
ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals. Link current May 2005.
ANSI/ISO/ASQC Q10013-1995: Guidelines for Quality Manuals - E-Standard. Link current May 2005.
Stephen Page. Establishing a System of Policies and Procedures. 1998. ISBN: 1929065000. Added August 2005.
This list was compiled by Bill Abbott and the links were current in May 2005. If you have additional information about reliability standards, please leave a comment. (more…)
This list was compiled by Bill Abbott and the links were current in May, 2005. Have you used these standards? Please add to this information by leaving a comment. The list has three categories:
ITIL® (the IT Infrastructure Library) is a widely accepted approach to IT service management from the Office of Government Commerce (OGC) of the United Kingdom. The ITIL® self assessments are hosted (April 2006) by the IT Service Management Forum (itSMF). (more…)
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