I was thinking of some sort of brief real-life implementation/lessons learned /tricks of the trade piece discussing our system in relation to the topics suggested above, since our new Information Development group has

-fully implemented a topic-based information architecture (and integrated it with our Customer Care center’s information architecture)

- converted to a minimalist style and writing strategy (and matching writer training)

- Converted from a paper-document-based system to an electronic-media-based production and delivery paradigm.

-moved from a single-site, single-geography arena (USA) to an international multi-geography/ distributed arena.

We did this fairly rapidly and smoothly, and were able to not only get upper management buy-off, but substantially increased executive support for our projects.

My first thoughts were for doing a “Before and After” piece with a “key issue/barrier” and “solution(s)/trick” in relation to each major change; but I am open to any editorial or outside suggestion regarding approach. No theory; only real-life actions and solutions that work in a fast-paced, viable business situation.

Erik Reel
Information Development Manager
InfoGenesis